Welcome to spooky town! Smiffys adults unisex Count Reversible cape in black and purple with oversized collar is the perfect accessory for any of our Halloween fancy dress costumes. This looks great teamed up with our Top hat and gloves. cover your neck, the bloodsucker is coming!
You are responsible for making sure your address is correct at the point of purchase. Please ensure your company name is written in the relevant address field.
All delivery times quoted on this page are the delivery times quoted to us by the freight companies. They are not guaranteed by us and are completely outside of our control. We cannot be held responsible for any of them missing delivery deadlines.
Please note we will not be held accountable for late deliveries when the courier has failed to deliver the parcel and it has been taken back to the depot. If you are not in at the point of delivery the parcel could well be waiting for you to pick it up.
ALL SURCHARGES WILL BE CALCULATED FROM THE ORDER TOTAL EXCLUDING GST
All delivery charges are inclusive of GST.
We will seperate the GST at the point of checkout to help with invoicing.
NSW, ACT
Estimated delivery time: 1-2 Working Days
Orders From $0 - $399.99: $20
Orders Over $400: FREE
VIC
Estimated delivery time: 1-2 Working Days
Orders From $0 - $599.99: $20
Orders Over $600: FREE
QLD - South
Estimated delivery time: 1-2 Working Days
Orders From $0 - $499.99: $20
Orders Over $500: FREE
QLD - Central
Estimated delivery time: 2-3 Working Days
Orders From $0 - $499.99: $30
Orders From $500-$4,999.99: 6% Surcharge
Orders From $5,000-$9,999.99: 3% Surcharge
Orders Over $10,000: FREE
QLD - North
Estimated delivery time: 3-5 Working Days
Orders From $0 - $499.99: $40
Orders From $500-$4,999.99: 8% Surcharge
Orders From $5,000-$9,999.99: 4% Surcharge
Orders Over $10,000: FREE
SA
Estimated delivery time: 1-2 Working Days
Orders From $0 - $749.99: $30
Orders Over $750: FREE
WA
Estimated delivery time: 3-5 Working Days
Orders From $0 - $999.99: $60
Orders From $1000-$4,999.99: 6% Surcharge
Orders From $5,000-$9,999.99: 3% Surcharge
Orders Over $10,000: FREE
TAS, NT
Estimated delivery time: 3-5 Working Days
Orders From $0 - $499.99: $50
Orders From $500-$2,499.99: 10% Surcharge
Orders From $2,500-$2,999.99: 7.5% Surcharge
Orders Over $3,000: FREE
DELIVERY OPTIONS
These options will be automatically calculated by our warehouse and will not affect shipping charges / delivery times.
• Small Orders – Metro Carton 25Kg
• Medium – Large Orders – Pallet Express
NEW ZEALAND
Estimated delivery time: 3-5 Working Days
Orders From $0 - $999.99: $200.00
Orders Over $1000.00: 20% Surcharge
DELIVERY OPTIONS
Small – Medium – Large – DHL/Express Courier International
All our international orders will be shipped on the best matched service based on the order size and the expected delivery time.
THE SMIFFYS AUSTRALIA TRADE TEAM
Telephone: +1300 767 002 (8.3am to 4pm)
Email: [email protected]
We really want you to be pleased with your purchase from Smiffys but if for any reason you are not satisfied we will do our best to help you. We offer a 30 days money back guarantee from date of delivery on all order, this doesn’t exclude non-returnable item (See list below).
Is it possible to return my order?
Yes it’s possible as long as you have the costume packaging. DON’T THROW IT AWAY
If your costume is not suitable for any reason or your event has been cancelled, you are welcome to return it to us for refund.
If unfortunately you find your order is damaged or faulty it can be returned to us for a full refund within 30 days from the delivery date.
PLEASE NOTE: When contacting our Customer Service officers for a faulty item return, you will be given an Australia Post Replied Paid number to facilitate your return. This number must be used when returning your faulty items as we will not be liable for any other postage costs incurred by the customer.
How do I organise a return?
To return an item please either login to your account by clicking here, go to the “My Returns” tab and requesting a return or click here to contact us via email.
Damaged Products
If you wish to return an item that is faulty, the most effective way to contact our Smiffy’s Customer Services team is by emailing us directly at [email protected]. Alternatively you can contact us by phone on 1300 767 002 between 8.30 am and 4 pm AEDST Monday to Friday to arrange your return.
When sending an email please provide the following information:
Your e-mail address
Your telephone number
Your order number
A brief description of the problem
We will reply to you ASAP and we may ask for extra information that we may need, which may include photos of the product and the packaging
When contacting our Customer Service officers for a faulty item return, you will be given an Australia Post Replied Paid number to facilitate your return. This number must be used when returning your faulty items as we will not be liable for any other postage costs incurred by the customer.
Please do not return anything until we say, as this may prevent us from being able to deal with your request.
The following products are non-returnable:
Underwear
Socks and stockings
Eyelashes
Wigs, beards, facial hair or any type of artificial hair
Prosthetics, fangs or any other fake teeth
Cosmetics
Items and packaging in not new condition
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